At Warhawk Merchant Store, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help. Please review our returns and refunds policy below.

Returns

1. Eligibility for Returns:

    * Items can be returned within 30 days from the date of purchase.

    * To be eligible for a return, the product must be unused and in the same condition that you received it.

    * The product must be in its original packaging with all tags, labels, and accessories intact.

2. Non-Returnable Items:

    * Custom or personalized items.

    * Gift cards.

    * Downloadable software products.

    * Perishable goods (e.g., food or health-related items).

3. Return Process:

    * To initiate a return, please contact our customer service team at Pelaez Entertainment LLC

    * 1317 Edgewater Dr #1058

    * Orlando, FL 32804 or through our Customer Support Phone number :+1 315 210 8041

    * Once we approve your return request, we will provide you with the return instructions and a return authorization number.

    * You are responsible for the shipping cost of returning the item unless the return is due to our error (e.g., defective or incorrect item).

    * Please retain proof of return shipment (e.g., tracking number) until your return has been processed.

 

Refunds

1. Refund Eligibility:

    * Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    * If approved, your refund will be processed to the original payment method within 7-10 business days.

    * If you receive a defective or damaged item, please contact us immediately upon receipt, and we will offer a full refund or send a replacement, depending on your preference.

2. Partial Refunds:

    * In some cases, only partial refunds may be granted, such as:

        * Items with obvious signs of use.

        * Items returned more than 30 days after delivery.

3. Late or Missing Refunds:

    * If you haven’t received your refund yet, please first check your bank account or payment method for any updates.

    * If you still have not received your refund, please contact us at [Insert Contact Email], and we will assist you.

 

Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please return the original product and place a new order.

 

Shipping

* Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or wrong item).

* We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our returns and refunds policy, please reach out to us at:

Email: warhawkmechant@warhawkmerchant.com

Phone: +1 315 210 8041

Address: Pelaez Entertainment LLC 1317 Edgewater Dr #1058 Orlando, FL 32804

By purchasing from Warhawk Merchant Store, you agree to our Returns and Refunds Policy.